Enviroenergy Customer Satisfaction Survey 2023
Here at Nottingham City Council we have been working hard to try and and improve the metering and billing services that we offer to our customers on the District Heat Network. 

With our upcoming Estate Upgrade commencing in 2023, we would love to hear your thoughts and feedback on how we can improve our services and your experience!

The survey is anonymous, and we will not ask any personal or sensitive information. We will be capturing post codes to ensure that you are a customer of ours.

If you have any questions regarding this survey or experience any technical difficulties please e-mail customersupport@nottinghamcity.gov.uk with REF : EECSS23 in the e-mail subject.


If you'd like to submit a read or update your contact information with us please click here: https://forms.gle/JivYYoatFxj8LiQT7 
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Post Code *
On a scale of 1 to 10 , how satisfied are you with the services Enviroenergy provide? *
Extremely Satisfied
Extremely Dissatisfied
What are the services that you are most satisfied with? (Chose as many options as necessary) *
Required
Please outline your reasons for your previous answer.
What are the services that you are least satisfied with? (Chose as many options as necessary) *
Required
Please outline your reasons for your previous answer.
Please rank the options below in order of most important (1st) to least important (8th). (Only one selection can be made per column and per row) *
1st
2nd
3rd
4th
5th
6th
7th
8th
Dispute Resolution times
Ability to manage my account online
Customer Service response times
Engineer Availability
My balance displayed on my Pre-Payment Unit
Quality of information provided
A variety of payment options
Ability to see my payment history online
On a scale of 1 to 10, how satisfied are you with the current wait times when calling in to speak with an agent? *
Extremely Satisfied
Extremely Dissatisfied
On a scale of 1 to 10, how satisfied are you with the current wait times for an engineer appointment? *
Extremely Satisfied
Extremely Dissatisfied
On a scale of 1 to 10, how likely are you to recommend Enviroenergy to a Family Member or Friend? *
Extremely Likely
Extremely Unlikely
Does Enviroenergy offer a good value for money service? *
Finally, please add any any other comments or feedback based on your experience being a customer of Enviroenergy.
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