Job Title: Contact Centre - French, Portugese, Arabic, Hausa & Yoruba Speaking
Location: Lagos, Kano, Abuja, Port-Harcourt, Enugu
Industry: Banking


Summary:
We are currently recruiting candidates who can speak any of these languages: French, Portugese, Arabic, Hausa & Yoruba fluently for a reputable bank. The incumbents will liaise between the bank and its current and potential customers as well as accept ownership for effectively solving customer issues, complaints and inquiries; keeping customer satisfaction at the core of every decision and behavior.

Responsibilities:
• Managing large amounts of inbound and outbound calls in a timely manner.
• Following call center “scripts” when handling different topics.
• Identifying customers’ needs, clarify information, research every issue and providing solutions.
• Meet personal/team qualitative and quantitative targets.
• Seize opportunities to upsell products when they arise.

Requirements:
• Bsc/HND/OND in any discipline.
• Must not be more than 27 years old.
• Excellent spoken English with impressive interpersonal skills.
• Fluency in at least two of these languages: FRENSCH, PORTUGESE, ARABIC HAUSA & YORUBA.
• Must be resident in Lagos.

To apply, kindly click on the link below:
https://forms.gle/CGaWD9yowdhyUU719