Terms & Conditions
De-matting will only be done on single areas of matting & for a maximum of 10-15 minutes for the dogs welfare & safety. If there are larger areas of matting or several areas of matting, the dog will be shaved off, this is for the welfare & safety of the dog. I agree to pay the extra for the de-matting/shave off fee on top of the price of the groom.
I confirm that my pet is fit, healthy & fully vaccinated (as detailed above). I agree that the groomer will not be held liable or responsible for the irritation, abrasion, patchiness or hair loss due to any pre-existing skin condition, or as a result of the process of grooming, de-matting, thinning, stripping or shaving or any mishap caused by my non-disclosure of my pets condition or behavior. If my pet bites or attempts to bite any person or pet a muzzle may be used or at the discretion of the groomer, the groom may stop & will pay the full cost of all damages & expenses my pet has caused. If my pet harbours any parasites they should be cleared by the groomer at my expense. If my pets health causes any concern, obtain veterinary treatment at my expense.
I confirm that all facts I have supplied above are true.
I must give 24 hours notice to cancel in order to make a new appointment or to request a 50% refund of the amount already paid.