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Managed Care Organization (MCO) Questionnaire
Thank you for taking the time to document if there are additional needs of managed care organizations (MCOs) regarding the resources and flexibility needed to help older adult enrollees during this public health emergency.
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Can you point to any specific barriers due to the COVID-19 pandemic that have disrupted your ability to provide services to your enrollees that are not addressed in the current Appendix K Waiver?
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Have you seen any decrease in the ability of HCBS providers to deliver services (e.g. missed services)? If yes, please describe:
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Have you experienced any challenges with HCBS providers being able to maintain /retain adequate workforce? If yes, please describe:
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What steps have you taken to manage service disruptions so far?
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Would having additional funding through increased capitation rates or directed payments to supplement direct service workers’ income help in workforce retention? If yes, please explain:
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Have you found that self-directed participants have been better able to adapt to the challenges of COVID in terms of maintaining service continuity? If so, why? If not, why not?
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Would having additional funds and flexibility in the Participant Directed Option (PDO) help in delivery of services? If yes, please describe:
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Have you had any difficulties in case management or needs assessment during COVID 19? If yes please explain
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Other needs/comments:
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