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Customer satisfaction survey
This is a short 10 question customer satisfaction survey aimed at understanding satisfaction levels of people who have lived in new-build houses with defects and also for longer than 8 weeks or 9 months. Your responses are completely anonymous.
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* Indicates required question
Do you still live in a new-build house?
*
Yes
No
If yes, how long have you lived there in years?
*
Your answer
Given the time you have been in your home, would you now recommend your builder to a friend?
Yes
No
Clear selection
How satisfied or dissatisfied are you with the quality of your home?
Very satisfied
Satisfied
Neutral
Dissatisfied
Very dissatisfied
Clear selection
Have you reported any defects to your builder?
Yes
No
Clear selection
If yes, how many defects did you report?
Your answer
If you were to buy another property would you buy another new-build?
Yes
No
Clear selection
If yes, would you buy another property from the same builder?
Yes
No
Clear selection
How has the quality of your new home (and number of defects) affected your satisfaction with your home?
Your answer
Finally, do you feel that the builder's level of customer service increased, decreased or stayed the same after you completed your 8 week customer satisfaction survey?
Increased
Decreased
Stayed the same
Clear selection
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