If a homeowner's ability to pay their mortgage is affected by the COVID-19 pandemic, it is very important that they reach out to their mortgage servicer (or mortgage company) right away to let them know. However, Community Legal Services has heard from our clients and others that it can sometimes be very difficult to reach their mortgage servicers right now. We would like to learn more about this situation.
If you have tried to reach your mortgage servicer, please take a moment to answer the following questions about your experience. You may also answer this survey if you tried to reach a mortgage servicer on someone else's behalf. Your results will help us advocate on behalf of homeowners affected by the COVID-19 pandemic.
Please note: by completing this form, Community Legal Services is not agreeing to provide legal representation. If you would like to speak with a free housing counselor, please call the Save Your Home Philly Hotline at 215-334-4663. Outside of Philadelphia, please visit
https://palegalaid.net/find-legal-help.