We have received your RoomRaccoon account hibernation request. This means that for a minimum period of 3 months the Channel Manager and any other connections will be disabled.

Please read all of the terms and conditions below and send this form to the Customer Success Team after completing. The account hibernation request will be processed only when our Customer Success Team has received this form.


Under what circumstances does Hibernation apply?

- Closure caused by the pandemic for which there are no reservations for at least 3 months;

- Seasonal closure of at least 3 months;

- Closure for renovations which will last for at least 3 months;

TERMS AND CONDITIONS - IMPORTANT!

RoomRaccoon will put your account into hibernation starting from the month you requested in this form.

The state of hibernation includes:

2.1 - All connections will be disabled for a minimum period of 3 months;

2.2 - Any changes in the OTAs (new reservations, cancellations, changes etc.) will NOT be communicated to your PMS, and any changes made in RoomRaccoon will NOT be communicated to the channels.

2.3 - The connections will be suspended, but not completely deactivated, therefore it will not be possible to manually update the availability in the portal extranets.

2.3 - The same concept is to be applied to all connections such as RMS connections, Key System

2.4 - There will be no customer support during the entire hibernation period. Support will be active again with account reactivation.

2.5 - The RoomRaccoon account will be accessible 24/7, so it will always be possible to access all data and update the configuration to prepare for the reopening of the sales structure (updating of rates, creation of Yield Management rules, configuration of the upselling tool , etc.)

PAYMENT

3.1 - The monthly fee will be 10% of the total currently paid with a minimum fee 20.00€/£.

3.2 - Invoices will continue to be issued on the same dates and corresponding to the same periods of use.

3.3 - In case of default, the account will be cancelled, and the reactivation of the account will have a cost corresponding to that of the initial fee in effect.

4. - What should I do as a hotelier / general manager?

4.1 - Contact the portals to request the temporary closure starting from the date of hibernation.

4.2 - If you choose to keep the channels open, RoomRaccoon will not be held responsible in case of overbookings due to failure to update availability

4.3 - You undertake to pay all invoices issued during the hibernation period.