Experience With A.I. Chat-bots in E-Commerce
The purpose and intention of this research is to investigate how to improve the reliability of the existing general model of AI Chat-bots in an E-Commerce domain. This research would assist the e-commerce industry to greatly increase their customer satisfaction with the use of this technology.  
Dissatisfied users, Chat-bot developers and companies seeking to improve user experience and satisfaction all fall under the clients and audience demographic. The implementation of efficient AI chat-bots has the potential to generate revenue whilst making greater savings. The investigation aims to aid clients and the audience understand how to build a good rapport with their clients regarding data protection and the steps the client and audience should take to ensure healthy relations.
The questionnaire will ask about your personal experiences with A.I. Customer Assistant chat-bots with questions that may require you to have your typed input in text fields and questions where you are required to click on the answer you believe best describes your opinion/stance. Use the 'other' answer box to type an answer you feel best describes your opinion/stance.

Definitions of Keywords -
E-commerce - commercial transactions conducted electronically on the Internet.
Chat-bot - a computer program designed to simulate conversation with human users, especially over the Internet.
Live Chat - is a where via messaging service a person talks to another person in real time, human to human contact

Please Read The Participation Information Sheet, this will highlight the study in great depth and will provide you with information that you maybe looking for - https://drive.google.com/open?id=19qeDLeY8Tlvz3I4gBePiGYJbR8zfRMj-

During the questionnaire you can close the questionnaire if you feel that you do not want to participate. If you choose to do so, please do not click submit on your form. This prevents your answers from being used in the study.

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Did you know what a chat-bots is prior to this questionnaire? *
If YES, then just make sure with the definition stated above. If NO, then check for the definition stated above
How Old Are You? *
Have you ever used  a Chat-bot before? (i.e from places online such as chatbot sites like Eviebot, online shopping sites, etc.) *
What device have you used Chat-bots on (Primarily)? *
This is multiple choice
Required
How often do you go on to E-Commerce sites that use Chat-bots? (Such as Amazon, ASOS, eBay, HSBC, Barclays, etc.) *
From the sites above, How often do you use the Chat-bots? *
Overall, how has your experience been using Chat-bots?   *
Did the Chat-bots fulfill your inquiry in a reasonable length of time? *
What aspects of the Chat-bots most useful or valuable? *
This is multiple choice
Required
What aspects of the Chat-bot didn't you find helpful or valuable? *
This is multiple choice
Required
How do you feel about sending basic personal information through Chat-bots when asked? *
Do you feel informed about how your data will be used? *
Do you feel more should be done to tell you how and where your data is used? *
Would you rather have a Chat-bot to deal with your queries or a Human? *
From the previous question, Why did you choose your answer? *
(Only require a sentence or two)
Is there any information you want to provide about your personal experience with Chat-bots in E-Commerce that the questionnaire might not touch upon?
(Optional)
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