BYJU'S The Learning App - Student Success Specialist Role - Student Experience
Competencies Required :
-Communication Excellence
-Emotional Intelligence
-Attention to Detail
-Problem Solving
Role:
-Mentor the students assigned to you throughout their BYJU’s journey by ensuring they are engaging with the product and content
-Guide the student throughout their academic journey by directing them to right resources, valuable content, and academic learning
-Leverage multiple communication channels (call, chat, video) to mentor and engage with students and parents
-Closely monitor and analyze students’ performance dashboard to chart the overall progress of the students
-Leverage the dashboards to share a progress report with students and parents regularly
-Drive student’s academic and extra-curricular success and performance through constant motivation and counseling
-Enable students and parents to engage with and utilize the app to fullest
-Ensure achievement of daily/ weekly/ monthly targets under the guidance of your managers
Salary: Upto 4.75 +0.75 LPA
Job Location : Bangalore/Noida (After 2 weeks training in Bangalore)
Interview Process
1. Screening Round: Telephonic round(TAT:48 hours)
2. Round 1 Interview: Screening round shortlisted candidates will qualify for Round 1 which will be through zoom(TAT:48 hours)
3. Round 2 Interview: Round 1 shortlisted candidates will qualify for Round 2 which will be through zoom.(TAT:48 hours)