HIGH DESERT MATH TUTOR CANCELLATION POLICY

At High Desert Math Tutor, our primary commitment is to provide a consistent and highly personalized service to every student. Our tutors make a significant commitment to prepare in advance for every tutoring session. As such, we need to have a policy that acknowledges this dedication while providing some flexibility to our clients.

1. Non-Refundable Fees: All tutoring fees are non-refundable. Fees for scheduled tutoring sessions are forfeited entirely if the session is cancelled with less than two days (48 hours) notice.

2. Cancellation Notice: We understand that unexpected events occasionally happen in everyone's life. To be fair to all clients and out of consideration for our tutors' time, we have implemented the following policy: If you need to cancel or reschedule a session, we require at least two days (48 hours) notice. If a cancellation or rescheduling request is made with more than two days notice, we will do our best to accommodate the change without any penalty.

3. Emergencies / Illness: We understand that serious conditions and emergencies can arise without warning. We will consider all reasonable situations for exceptions to our cancellation policy.

4. Canceling vs. Rescheduling: When at all possible, we request that you consider rescheduling a tutoring session instead of canceling it entirely. We'll work with you to find a mutually convenient time.

We realize the cancellation policy may seem strict, but we want to remind you that our goal is not to levy fees but rather to ensure the most effective use of time for all our students and tutors. When a session is cancelled without sufficient notice, we are often unable to fill the now available tutoring slot and this impacts our tutors who have set aside their time for the session.

Thank you for understanding the value of the commitment made by our tutors. Your cooperation is greatly appreciated.

By scheduling a tutoring session with High Desert Math Tutor, you are agreeing to our cancellation policy.

High Desert Math Tutor reserves the right to modify or amend its cancellation policy at any time at its sole discretion and without prior notice.