Impact of Technology on CRM.
Technology plays a vital role in every aspect of our world. Communication between the company and its customers is vital .Customer Relationship Management (CRM) has been a technological tool in of relationship management and we are trying to understand its Impact. This Questionnaire will help us understand your views current feedback system.
This Questionnaire is Strictly for educational purposes. We are Students from Christ (Deemed to be university) that will use the information collected to form our research on CRM.