RPA implementation in different business processes

The purpose of this questionnaire is to analyze how the Robotic Process Automation technology is used to its maximum potential in business process development. Completing this questionnaire is anonymous and will take approximately 3 minutes. Responses will be used as part of an academic research.

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Which of the following best describes the industry to which your company belongs? 

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Which department do you work in at your organization?

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In which country are you located?

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How long have you been working with RPA technologies? 

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What is your current role in the company?

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How many robots were developed as part of the projects you have been involved in, during the last 12 months?
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How would you define the projects you have been involved in during the last 12 months, in terms of complexity?
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What vendor do you consider the most suitable for automating processes?

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What is the most valuable advantage of an RPA tool?


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What improvements could maximize the efficiency of an RPA tool?

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What field/ fields do you consider having the greatest potential for automations?

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What types of robots are you using in your organization? 


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Please select 3 attributes that a manual process should have in order to be considered appropriate for automation:
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What other Intelligent Automation tools have you considered as part of an RPA integration?
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What is the most valuable advantage of an automated solution?


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Throughout your experience with automation processes, have you noticed any of the following disadvantages that an RPA automated solution could bring to the end user?
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What are the challenges that may be experienced during a project development?

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Client facing roles sometimes experience customers that express reluctance when having to consider an Robotic Process Automated solution. Which do you consider to be the main argument and is it justifiable in your opinion?
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Generally, which project methodology can best be associated with automation processes?


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Considering the usual RPA project lifecycle, what is the phase in which the team is most often facing challenges?
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Has the number of RPA projects increased during the last 2 years?


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To what extent do you consider that RPA impacts the productivity of a company?


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Generally, do you think that RPA will replace manual work completely or to a great extent in the next 5 years of development?

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