If you decided to use a different company to protest, I would strongly recommend considering
www.propertytaxlock.com. I've seen a lot of these tax agents behind the scenes. This is the company I would hire if I didn't protest myself. I negotiated a discount with them so that I can still provide a benefit for folks that I'm not able to personally protest for. You're welcome to use the discount code if you decide to hire them. The discount code is: Chandler2020