Arcus Complaints
All Arcus complaints are submitted directly to Arlene Lagerstom (she/her), Director of Quality Assurance, to her personal email. 

Complaints are not "one size fits all". Arlene's chief responsibility is to ensure the safety of clients, staff and stakeholders. She will take any and all reasonable actions available to her to resolve your concern. Arlene will respond to you within 48 hours of complaint submission (or at your designated time) to gather the details of the complaint, discuss the next steps and obtain consent. Arlene will endeavor to complete her investigation within 7 business days, and resolve within 14. Should she require more time, she will update the complainant accordingly.

Arlene will, at all times, observe her duty to report.

This complaint form does not contain confidential information, all details of your complaint will be gathered by phone.
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Nature of your complaint *
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The phone number to reach you at *
3 good days/times to reach you *
A copy of your responses will be emailed to the address you provided.
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