Defining Access Levels in Hospitality HouseKeeper
On the House side (the Blue side) of Hospitality HouseKeeper there are two user groups: Guest Operations and Guest Admin.  

Guest Ops was originally designed to be your basic front desk volunteer or staff member.  They do the basic things, but perhaps don't need access to Reports or the more complicated functions of the site.  Guest Admin was designed to be the "manager on duty," the more responsible staff person, who could help Guest Ops when they get stuck and maybe pull Reports at the end of the week.

Over the years, the line between the Guest Operations and the Guest Admin access levels has blurred.  We are asking for your input to help us (possibly) reset the line.  

Please consider how you would like users to be defined at your house.  However, there are some questions about features you may not use (payments, for example).  Please then think about what you would want if your house used the feature.

If you have any questions, please email Beth at bvandermeer@nonprofitsoftwarecorp.org
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Adjust the Room Rate in a Reservation, on Check-In, during a Visit, and after a Visit ends
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Use the Income Chooser feature in a Reservation, on Check-In, during a Visit, and after a Visit ends
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Process payments at check-in and during/after a visit
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Refund payments
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Undo the Refund of any payment
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Use the Change Rooms feature for Current Guests
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Undo a Room Change
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Undo checkouts
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Edit Arrival Date and Expected Departure Date in an Edit Visit window
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Edit Arrival Date and Expected Departure Date by dragging the ribbon on the Calendar page
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Use the Weekend Leave function (when you allow a guest to go home for a couple of days but the room is still "theirs" when they come back)
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Be able to waive Lodging Fees while a guest is on Weekend Leave
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Create and Edit Notes (on Reservation, Check-In, Visit, and Guest Edit page)
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Delete Notes (on Reservation, Check-In, Visit, and Guest Edit page)
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Create and Edit Incident Reports
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Delete Incident Reports
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Access and use the Guests & Vehicles Report
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Access (and make changes to) the Resource Builder
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Access (and use) all reports in the Reports dropdown (Visits, People, Payments, Demographics)
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Access (and use) everything in Housekeeping (change clean/dirty status, see cleaning log, etc)
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Create Notes in Housekeeping
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Delete Notes in Housekeeping
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Comments or Clarifications
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