It is imperative that you fill out this form with the information that matches your original order. Failure to do so will result in the inability to process your refund/exchange. It is also imperative that there is a return address that includes the Name and RMA # associated with the refund/exchange ON THE SHIPPING LABEL. Failure to do so will result in the inability to match the refund/exchange with the RMA. We only accept items purchased from Amazon.com and HiBoost.com. If you have any questions about this process, we can be reached at 972-870-5666.