For a refund, the cancellation request form must be respecting the cancellation deadlines for each product :
https://www.japan-rail-pass.com/terms-and-conditions Japan Rail East Pass
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- The JR East Pass can only be refunded if it has never been exchanged at a JR exchange office in Japan.
- JR East Pass is only refundable once the pass has become invalid; Three months after the issue date.
- If you request a refund a cancellation fee of 15% of the value of the pass, will be retained (unless you purchased the JRP Assistance).
- No refund is possible for a pass for which the date of validation has expired.
- No refund is possible for a lost or stolen pass.
Pocket WiFi
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-To get a refund or credit note for a pocket Wifi order you will need to request a cancellation one week before the start of the rental. Past this date, you can no longer get a refund or credit note for a Pocket Wifi. There is a 10% cancellation fee that will be applied to the refund.
Yasaka Shuttle Bus Transfer
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- To get a refund or credit note for the Yasaka Shuttle Bus transfer from Kansai airport you will need to request a cancellation one week before your pick date in Japan. Past this date, you can no longer get a refund or credit note for the Yasaka transfer. There is a 10% cancellation fee that will be applied to the refund.