Cancellation Request
We are sorry you have had to cancel your trip to Japan. In order to receive a refund for the JR East Pass, Pocket WiFi rental and Yasaka Shuttle transfer please fill in the form with all the information needed and we will process the cancellation of your order.

Due to the high volume of cancellation requests, the refund procedure is taking a longer than usual, so please bear with us and we will process your cancellation as quickly as possible. Thank you for your patience and understanding.

Kind regards

Japan Experience Team

Sign in to Google to save your progress. Learn more
Order Number *
First Name *
Last Name *
Telephone Number *
E-Mail *
Which products did you want to cancel? *
Please note for the cancellation of other products and service not listed below please refer to the information here: https://www.japan-rail-pass.com/coronavirus-cancellation-policy
Do you want to get a refund ? *
For any travelers who wish to cancel their order and obtain a refund, cancellation charges will apply. For more details on the conditions please see here: https://www.japan-rail-pass.com/coronavirus-cancellation-policy.
TERMS AND CONDITIONS
For a refund, the cancellation request form must be respecting the cancellation deadlines for each product : https://www.japan-rail-pass.com/terms-and-conditions
 

Japan Rail East Pass
- - - - - - - - - - - - - - - - - - - - - - - -
- The JR East Pass can only be refunded if it has never been exchanged at a JR exchange office in Japan.
- JR East Pass is only refundable once the pass has become invalid; Three months after the issue date.
- If you request a refund a cancellation fee of 15% of the value of the pass, will be retained (unless you purchased the JRP Assistance).  
- No refund is possible for a pass for which the date of validation has expired.
- No refund is possible for a lost or stolen pass.


Pocket WiFi
- - - - - - - - - - - - - - - - - - - - - - - -
-To get a refund or credit note for a pocket Wifi order you will need to request a cancellation one week before the start of the rental. Past this date, you can no longer get a refund or credit note for a Pocket Wifi. There is a 10% cancellation fee that will be applied to the refund.
 

Yasaka Shuttle Bus Transfer
- - - - - - - - - - - - - - - - - - - - - - - -
- To get a refund or credit note for the Yasaka Shuttle Bus transfer from Kansai airport you will need to request a cancellation one week before your pick date in Japan. Past this date, you can no longer get a refund or credit note for the Yasaka transfer. There is a 10% cancellation fee that will be applied to the refund.

Cancellation: terms and conditions *
Terms and conditions of the cancellation are stated below.
Required
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Japan Experience. Report Abuse