CEU Post Test

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CEU Post Test

Dealing with Difficult & High Maintenance Patients & Clients

Email *

REQUIRED:

First & Last Name

CODE if applicable

IF YOU RECEIVED A CARD FROM SENIOR CARE AUTHORITY, THE CODE MUST BE PROVIDED TO RECEIVE A CERTIFICATE

Organization or person who sponsored your event/who you received your ceu from. *

Professional License Number *

The date you received your CEU:

Question 1) We encounter more difficult behaviors than people throughout our lives *

1 point

True

False

2) Difficult people have interpersonal problems wherever they go, which of the following is not applicable to a difficult person *

1 point

consistently make it hard to accomplish a task, or is hard to interact with

difficult situations are consistently present when they appear

always present with a negative attitude and outlook

they can stop us from accomplishing our goals

3) To understand the difficult person, we need to ask the question “what is the person’sbehavior communicating to us” *

1 point

True

False

Required

4) Which of the following is not a “difficult person” *

1 point

Grumper

Thumper

Manipulator

Bumper

5) It is difficult to differentiate the difficult person from the person who is being affected by a difficult person *

1 point

True

False

6) The cycle of difficult patient/person possesses all but one of the following *

1 point

Beliefs

Interpretations

Assumptions

Behaviors

7) We have 4 choices when dealing with a difficult person/patient, which of the followingis not one of the four *

1 point

Stay and do nothing

Vote with your feet

Try and convince them to change

Raise your awareness about them

8) The CALMER approach offers 4 options to process difficult situations with people *

1 point

True

False

9) Which of the following coping mechanisms is not suggested *

1 point

Explain to the person why they are difficult

Avoid the terms “always and never”

Do the opposite of your natural inclination

Don’t take it personally

10) An Employee Assistance Program (EAP) is a free workplace resource for employees *

1 point

True

False

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