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Beacon Communities Resident Customer Service Survey
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General/ Demographic
What apartment community do you reside in?
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Choose
Bella Claire
Burning Tree
Castle Point
Churchill Estates
Claremont
Dietrich Rd
Encanta Villa
Homestead
La Providencia
Legacy at Crown Meadows
Pecan Hill
Sunshine Plaza
Towering Oaks
Villa de San Alfonso
Villa de Valencia
Warren House
Please rate the following questions on a scale from 1 to 5, where 1 is very unsatisfied and 5 is very satisfied:
Maintenance
Based on your experience over the past year, how satisfied were you with:
The service you received by the person you contacted for repairs?
very Unsatisfied
1
2
3
4
5
very Satisfied
Clear selection
Was Maintenance staff courteous?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Was Maintenance staff knowledgeable?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Was Maintenance staff knowledgeable?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
The amount of time it took to complete the repairs?
1-5
6-10
11- 15
16+
Other:
Clear selection
Overall, how satisfied are you with process of submitting your work order?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Office
Based on your experience over the past year, how satisfied were you with:
Their timeliness in returning your phone calls?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Responsiveness when visiting the office?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Communication regarding upcoming changes or events?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Your experience during the application, lease renewal/certification process?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Security
Overall, how satisfied are you with following:
Safety and security of your community?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Lighting and Signage?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Timeliness of your inspection?
very unsatisfied
1
2
3
4
5
very satisfied
Clear selection
Overall experience of the inspection process
very unstisfied
1
2
3
4
5
very satisfied
Clear selection
Please select the best answer for the following questions:
Programs
Based on your experience:
Are you aware of the these programs San Antonio Housing Authority offer?
Not Aware of the Program
Aware, but not interested
Interested but haven't applied
Currently participating
Have participated in the past
Family Self Sufficiency
Homeownership
Case Management
San Antonio Food Bank Project Hope Program
City of San Antonio Comprehensive Nutrition Program
Not Aware of the Program
Aware, but not interested
Interested but haven't applied
Currently participating
Have participated in the past
Family Self Sufficiency
Homeownership
Case Management
San Antonio Food Bank Project Hope Program
City of San Antonio Comprehensive Nutrition Program
Would the following programs be of interest to you?
(select all that apply)
Education
Job Trianing
Health/Wellness
Social Services
Leadership Training Opportunities
Other:
Community Choice
Was the community you live in now your first choice?
Yes
No
Clear selection
Was the unit you live in now your first choice?
Yes
No
Clear selection
What is the reason for choosing your current community?
Your answer
What is your favorite amenity of the community you live in now?
Your answer
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