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Customer Service
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First and Last Name
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Your answer
What program will you be working on this summer?
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Choose
Rez
Excursions
Crew
Day Camp at Glen Eyrie
Day Camp at Flying Horse
Day Camp on Location - Blue
Day Camp on Location - Orange
Day Camp on Location - Yellow
Day Camp on Location - Purple
Day Camp on Location - Pink
Day Camp on Location - Red
Day Camp on Location - Green
Support Staff
Go Team
What Eagle Lake core value encompasses customer service?
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1 point
Enthusiaism is Contagious (Passionate)
Engage Friends (Guest First)
Engage Parents (Guest First)
Pick Up Trash (Stewardship)
What are the two Eagle lake customers that you will be interacting with this summer?
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1 point
Campers & parents
Dogs & cats
Campers & camper siblings
Staff members & Campers
What is the first reason to aspire to have positive customer interactions according to Collin?
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1 point
It's the christian thing to do
It's an opportunity to love people well
It's the rules
Jesus does it
What is the second reason to aspire to have positive customer interactions according to Collin?
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1 point
Eagle Lake requires it of you
It builds confidence
It's a Biblical command
It's the right thing to do
What is the third reason to aspire to have positive customer interactions according to Collin?
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1 point
It's common sense
It's a way to earn points with your boss
It's an opportunity to minister to parents
It's an opportunity to minister to kids
What is the first way to live out phenomenal customer service according to Collin?
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1 point
Be pleasant
Be professional
Be on time
Be smiley
What is an example of a professional welcome according to Collin?
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1 point
Introduce yourself, ask about them and their camper
Waving while chatting with your best counselor pal
Ignoring the parent and only interacting with the camper
Ignoring the camper and only interacting with the parent
What is the third way to live out phenomenal customer service according to Collin?
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1 point
Keep eye contact
Give them parenting tips
Help questions get answered
Use a firm handshake
What is the forth (part one) way to live out phenomenal customer service according to Collin?
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1 point
Give campers candy
Make sure all camper belongings go home with them
Make campers drink an entire water bottle a day
Physical care
What is the forth (part two) way to live out phenomenal customer service according to Collin?
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1 point
Facilitate life-changing camper experiences
Give campers more candy
Make sure every campers does every activity
Require Scripture memory
How engaging was this session?
*Yawn*
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5
I'd attend part 2!
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How helpful was this session?
Wait, what am I supposed to know?
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5
I'm ready for the summer!
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