Course Objectives

·  Attract and engage customer-focused employees who are passionate about providing the best and most compassionate, yet efficient, care to the patient

·  Establish and sustain effective clinical relationships by leveraging key internal and external communication strategies

·  Build a coaching culture that supports consistent exceptional care and service

·  Identify and address the differences in patients’ values, preferences and expressed needs

·  Design a patient experience framework that better meets and exceeds the patient’s needs