Tinker RnD  MSSP & MDR Questionnaire
 We are embarking on a product development journey and are seeking an understanding of MSSP needs with respect to their use of Managed Detection and Response (MDR) and associated tools.

Each of your answers will provide insight into the challenges you face as an MSSP and how MDR tooling enables or inhibits your ability to provide service to your client base. Thank you for your thoughtful response!
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What is your organization's experience in providing Managed Security Services (MSS) and expertise in Endpoint Detection and Response (MDR) solutions?

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Can you provide a brief overview of the MDR tools you currently offer to clients?

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How do you ensure that the MDR tooling is aligned with the specific needs and industry requirements of each client?

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How do your MDR solutions handle real-time threat detection and incident response?

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Can you describe the process of onboarding a new client onto your MDR platform? What challenges might arise during this process?

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How do you monitor and analyze MDR data to identify potential security incidents and vulnerabilities? *

What are the key metrics and KPIs you track to assess the effectiveness of your MDR solutions in detecting and mitigating threats?

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How does your team assist SOC analysts in understanding and interpreting MDR alerts and logs effectively?

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Are your MDR solutions integrated with other security tools or platforms (SIEM, SOAR, etc.)? If yes, can you elaborate on the benefits of these integrations?

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How do you handle false positives and false negatives generated by the MDR tooling, ensuring accurate threat identification? *
Do you offer 24/7 monitoring and incident response services? How does your team escalate and handle critical incidents? *

What measures do you have in place to protect MDR data and ensure client confidentiality?

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Can you provide examples of how your MDR tooling has helped clients identify and respond to advanced threats effectively?

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How do you keep your MDR tooling and security practices up-to-date to address emerging threats and vulnerabilities?

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What kind of reporting and analytics capabilities do your MDR solutions offer to SOC analysts and management?

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How do you support SOC analysts in building playbooks and automating incident response processes using the MDR tooling? *

Can you share any success stories or testimonials from your clients about the efficiency and effectiveness of your MDR solutions?

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What kind of training and ongoing support do you provide to SOC analysts to maximize the potential of your MDR tooling?

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How do you handle potential scalability issues with MDR solutions, especially for rapidly growing or large enterprises? *

Based on your experience, what potential features or enhancements could be added to your MDR tooling to make SOC analysts even more efficient and effective?

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Thank you for participating in the survey!

Would you like an email with a report and breakdown of the responses after we have collected this information from our peers in the MSSP and IT/Security industry?
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