XYZ Laboratory Satisfaction Survey

Does the test turnaround time meet your expectations?

Never Met

1

2

3

4

5

Always Met

Clear selection

Are phone calls or emails answered in a timely manner and handled appropriately?

Not Satisfied

1

2

3

4

5

Very Satisfied

Clear selection

Are laboratory staff helpful, courteous, and professional?

Not Satisfied

1

2

3

4

5

Very Satisfied

Clear selection

Were instructions given and easy to follow?

Not Clear

1

2

3

4

5

Very Clear

Clear selection

Are test reports clear, understandable, and helpful?

Difficult to understand

1

2

3

4

5

Easy to understand

Clear selection

Additional comments or suggestions?