JavaScript isn't enabled in your browser, so this file can't be opened. Enable and reload.
Project Human City: City Services
These questions help us learn which city services matter to you most and you believe improvements can be made. City services refer to basic services that residents of a city expect the city government to provide and are funded by resident taxes.
Sign in to Google
to save your progress.
Learn more
* Indicates required question
Email
*
Your email
Please Submit your Postal Code *Required for Giftcard Giveaway entry
Your answer
Please Submit your Zip Code *Required for Giftcard Giveaway entry (Non Canadian Respondants)
Your answer
What are the top three city services you think are the most important?
*
Permits & Licenses (pet permits, urban agriculture, building permits, film permits)
Housing Services (subsidized housing, temporary shelters)
Legal Aid (legal clinic, public defender, family justice, labour disputes, accessibility)
Medical Services (general medicine, dental, needle exchanges / safe injection points)
Libraries (study and meeting space, print materials, computers/printers, internet)
Employment Services (skill training, job coaching & search)
Community Center (classes, programs, etc)
Other:
Required
Please list any services that you feel should be readily available in your area that is currently not available.
Your answer
When you face a problem that you believe the city should address, where do you look to first for assistance?
*
In-person (at a city building like a library, recreation center or civic center)
Official city website
Email (send question or request to a city email address)
Online (search engine)
Phone (call department directly or dial 211, 311, 411)
Other:
When you need help or support from city services, do you find that information is readily available and accessible?
*
Yes
No
What is your preferred way to access city services?
*
Mail (via Canada Post)
Phone (via direct voice call or text message)
In-person (in-person meeting or appointment)
Online (via email, website, digital applications / forms, chat or messaging service)
Other:
Describe how you felt initiating a new city service for the first time?
Check all options that apply.
Nervous
Confident
Neutral
Confused
Angry
Excited
Frustrated
Hopeful
Intimidated
Eager
Other:
What areas of city services do you feel need improvement?
Check as many options that apply.
Quality of services
Availability/frequency of services
I don't know / unsure
I don't think think improvement is needed in any area.
Access to services (proximity)
State of buildings/property
Other:
In your experience what is the most frustrating or challenging part of interacting with city services?
*
Lack of translation support.
Lack of guidance and feedback on application or service processes.
Communication delays or lack of communication.
Difficult or tedious methods for collection or submission of info or forms.
Lack of transparency in the status of service or request.
Other:
How often do you engage or interact with city services?
*
Please select the answer that is the closest to the frequency of your interaction with city services or agencies.
Once a month
Once a week
Once a year
Once every 6 months
Daily
Once every 3 months
Never
Other:
Do you find that you are able to locate or find city services easily and efficiently?
*
No
Yes
When receiving city services, which service feature do you think is the most important?
*
Timeliness of Service Completion
Customer Service
Knowledge of Process & Services
Quality of Service
Other:
What methods of payment are you comfortable using to pay for city services?
Check all options that apply.
Electronic Transer (i.e Interac e-Transer)
Cash
Debit
Credit Card
Online Bill Payment
Other:
Next
Page 1 of 2
Clear form
Never submit passwords through Google Forms.
This form was created inside of The People Planning Project (Project: Human City).
Report Abuse
Forms
