DDM Customer Service Request

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Hey Big Dogs, please use this form to request assistance from our support team. A team member will reach out to you within 1 business day. If you have not heard from anyone within 1 business day, please contact the customer support team directly at support@dealdoermachine.com | 512-831-7042 or escalate to Yancy at (281) 462-5181 | yancy@dealdoermachine.com

Email *

Full Name *

Phone Number *

Service Request Type *

----- ACCOUNT ISSUES AND UPGRADES -----

Pay For My Custom DDM Package

Account or billing issue

UPGRADE TO A 6 MONTH POWER PLAN PLUS VA PACKAGE (select and our team will reach out to you, or visit https://www.dealdoermachine.com/payments to choose your plan now)

Upgrade / Downgrade my account

Cancel my account

Reactivate my account

Purchase add-on - REIQ Leads

Purchase add-on - Cardone University

Purchase add-on - ISA or VA service

Purchase CoStar license

Purchase Reonomy license

Purchase both CoStar and Reonomy

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----- TOOLS AND TECHNICAL SUPPORT -----

Request for technical support - Follow Up Boss

Request for technical support - Email

Request for technical support - Other residential and commercial tools

Request additional onboarding training

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----- REQUEST CMA, UNDERWRITING, AND FREE VA SERVICES -----

Request a comp/CMA report

Request public records research

Request extra skip tracing

Request Commercial Property Underwriting Report From CoStar

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----- HELP - I THINK I FOUND A DEAL! -----

Assistance with a Residential deal (Run the +Partner with Alpha Squad action plan in FUB)

Assistance with a Commercial / Multifamily deal (Run the +Partner with Charlie Squad / Massive Capital plan in FUB)

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----- LEAD LIST REQUESTS -----

Request Premium Residential Leads loaded into your Private Pond (visit https://forms.gle/ZMNtwkq7FHZfp5Ku7)

Request Custom Commercial Lead List Loading

Request Import of Your Own Lead List

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----- OTHER SUPPORT REQUESTS -----

Request time with Mike

Request time with Yancy

Request time with the Customer Success Team (JB, Wilfreda, Jaymar)

Issues with Cold Caller / VA performance

Other:

Required

Please provide more details as to what you need help with

Priority Level *

Emergency / Highest Priority

Lowest Priority

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