Help us to improve OpenVidu

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We want to provide the best video conferencing platform to our users, for that reason we want to hear you.

We have prepared this survey to know how you are using OpenVidu and what are the improvement areas you wish to be enhanced in the following months. What features do you miss?

If you are not still using OpenVidu, what are the characteristics you value the most to choose a video conference application?

Thank you very much for letting us know what your thoughts are.

Are you using a video conferencing platform or do you plan to use it to add video conferencing to your applications or third party ones? *

We have no forecast of use of this type of services

We are exploring this type of service and we hope to make use of them but we do not have a forecast

We are going to implement this services, but have not a high expectation in number of users

We are going to implement this services, and we have a high expectation in number of users

Yes, we are using a video conferencing platform right now

Do you develop your own applications or develop applications for others? *

We develop services and applications for third parties

We develop and also operate our own applications and services

We are interested only in the exploitation of a video conferencing service, not in the development

What level of criticality is providing video conference features in your applications or third party ones? *

Absolutely critical

Critical

It provides added value to our users

It is an optional feature

We are exploring the added value it may provide to our users

What are the fundamental characteristics that you value in a video conferencing platform? *

Communication quality, measured as quality perceived by users in audio and video

Scalability of the number of sessions understood as the ability to support a number of sessions as high as the service requires

Session size scalability, understood as the ability to support as many users as necessary in a multi-conference session.

Graphical user interface customization for specific use cases (not standard videoconference applications)

Service availability

Commercialy provided technical support

Added value features for users: computer vision, automatic transcription, shared whiteboard, collaborative document editing, etc...

Required

Which model do you prefer to manage the video conference platform? *

I prefer to be supplied with the software to operate and manage it by myself

I prefer to have the software supplied to me at my facilities but outsource the operation and administration

I wish to be provided with an SaaS (Software as a service) service in which the service is fully managed by the provider from its facilities.

What kind of services do you value most for videoconference platform provider? *

Availability of an easily accessible support service

Ability to access services that help to integrate the video communication service in my application

Ability to provide services to develop custom video conference applications based on the platform

Ability to provide services to help operating the platform in your facilities

Required

How important is it to maintain control over the security and privacy of the audiovisual content exchanged? *

Security and privacy is critical and I have secured and controlled physical servers where audiovisual content must be stored and transferred

Security and privacy are very important and the storage and transfer of content will be done on physical servers or in the cloud controlled by me.

Security and privacy are needed but not critical, we can assume that the contents are stored and transferred on servers controlled by the provider with the appropriate level of security.

Security is not a critical element

What other features besides simple video communication would you find valuable for your service? *

Integration and access to the service by legacy systems like plain phone call

Integration with Computer Vision services that extract information from video in real time

Integration with Augmented Reality services that add information to the video in real time

Integration with other IT services of my company

Recording of sessions with flexible configuration for multiconference (recording all users, recording a single stream of the session, etc.)

Integration and access to the service by video conferencing hardware in meeting rooms

Advanced collaborative tools

Required

When selecting a video conferencing platform, which factor do you consider the most important? *

Affordable technical support

Service price

Ability to own the infrastructure

Quantity and quality of documentation and tutorials

Which is the integration strategy that you would prefer to integrate video communication services in your application *

I would prefer to have a client library without any User Interface so that I can develop my own UI and UX

I would prefer to have a client library that provides some customizable User Interface for easier integration

I would prefer the client library to provide a complete UI and UX so that I need no code integrate it

I would prefer having a set of client libraries with complete UI adapted to vertical use cases (multiconference, elearning, remote asistantce,...)

What are the platforms and cloud providers you use to deploy your applications and services? *

Linux bare metal machines

Virtual machines managed with VMWare

Virtual machines managed with OpenStack

Amazon Web Services

Azure

Google Cloud Platform

Kubernetes

Other:

Required

Are you right now an OpenVidu user or consider to be in the near future? *

I am not currently an OpenVidu user

I am an OpenVidu CE user (open source and free version)

I am an OpenVidu CE user and I intend to switch to OpenVidu PRO or OpenVidu ENTERPRISE

I am an OpenVidu PRO user

I am an OpenVidu ENTERPRISE user

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