Congratulations ! The assessment is complete and you can gauge your Customer Centricity Score
If mostly 5 is the option for you for more than 20 questions - You are an Influencer.
Influencer - Customers are on top of your business agenda and treated as equal partners in all stages of business. You are aware of latest trends and adopt the tools and techniques to keep up with changing dynamics of customer.
If mostly 4,5 for more than 15 questions - You are a Leader
Leader - You have made a good amount of effort in understanding your customer and gathering their feedback. A more proactive approach and awareness on customer experience would take you further on this journey
Anything below is a laggard in Customer Centricity
Laggard - There is a lack of understanding of overall customer perspective. The approach need to be more proactive than reactive. Need attention on latest trends, tools and techniques to understand and implement customer centricity is required