Digital Assessment - Boost Communication Efficiency

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Digital Assessment - Boost Communication Efficiency

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What is the main goal of reframing in communication? *

1 point

a) To limit the possibilities of action

b) To reinforce existing beliefs

c) To assist in seeing actions from a different perspective

d) To maintain a fixed frame of reference

Which of the following are visual cues to pay attention to when calibrating other people's moods? *

1 point

a) Volume, speed, and pace

b) Breathing changes and heart rate changes

c) Position of the legs and movements in hands and fingers

d) Skin color, perspiration, and facial expression

What is the Sandwich Feedback Model primarily used for in communication? *

1 point

a) Providing only corrective feedback

b) Delivering praise followed by corrective feedback

c) Offering corrective feedback followed by praise

d) Ignoring the need for feedback altogether

Which form of reframing focuses on changing the context in which a statement is perceived? *

1 point

a) Content reframe

b) Self-reflective reframe

c) Context reframe

d) Feedback in third person

Which of the following is a step in improving communication efficiency using Neuro-Linguistic Programming (NLP)? *

1 point

a) Writing detailed reports

b) Observing nonverbal cues and adapting conversations accordingly

) Memorizing pre-written speeches

d) Avoiding active listening

What is the purpose of the NLP Communication Model? *

1 point

a) To limit the information we can receive

b) To understand how we communicate and respond to others

c) To prevent gaps and misunderstandings in communication

d) To establish societal and individual constraints

What is the process of taking a single concept and applying it more broadly called? *

1 point

a) Deletion

b) Reframing

c) Generalization

d) Distortion

What is the purpose of mirroring or matching when it comes to building rapport? *

1 point

a) To mock the behavior of the other person

b) To subtly mirror the energy level and emotional state of the other person

c) To create a feeling of discomfort in the other person

d) To divert the attention of the other person

What does calibration involve in the context of communication? *

1 point

a) Monitoring a person's posture and respiration

b) Creating discrepancies between what a person says and what their body does

c) Mimicking the behavior of the person being communicated with

d) Comparing a person's physiological condition to another

What is the impact of incongruities in communication? *

1 point

a) They create mismatches and alert to potential issues with what is being stated

b) They enhance the understanding of the message being conveyed

c) They help build rapport with the other person

d) They have no impact on the communication process

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