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LFJA Spring 2024 - LMDC Communications Survey
LFJA’s mission is to creatively advocate for policies and practices that support families with incarcerated loved ones in Louisville Metro Department of Corrections (LMDC). We thank you for helping LFJA
build access for families and friends with incarcerated loved ones to the new voice, video, text, and digital technology offered at LMDC by Smart Communications.
We need to hear from families and friends about how Smart Communications is working for you to stay connected with loved-ones during a period of incarceration.
LFJA will not share these surveys and we won't ask you for identifying information.
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Have you used the following FREE services offered at LMDC by Smart Communications?
Two 15-minute voice calls per day
On-site Video Call (on Lobby Kiosk in the basement of the Hall of Justice)
Mailguard postal mail delivery (mail is scanned and delivered via tablet or kiosk)
Have you used the following PAID services offered at LMDC by Smart Communications?
Prepaid Collect Calls
Voicemail
PIN Debit (your loved-one can call any facility-approved number with these funds)
Remote Video Calls (video call from your loved one to your phone, tablet, or computer)
Messaging
Photo Delivery
Have you called the Smart Communications Customer Care phone number for help with anything?
Yes
No
Have you used these ways to add money to a Smart Communications account?
Online
Live Operator
Lobby Kiosk
Automated Operator
Paper Mail
Other:
Have you experienced barriers to communicating with your loved-one in LMDC?
No barriers at all
Some barriers because of the cost
Some barriers because of transportation
Some barriers becuase of technology (phone, tablet, computer, internet)
Some barriers because of something else (please describe)
If you'd like to comment about any barriers or helpful information, you can use this space. Thank You!
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