Customer Satisfaction Survey
Umma is committed to providing quality services to its customers. To continuously improve our services, we would appreciate if you could provide us with some feedback on our services to you by responding to the questions below.
1. Category of customer (Tick as appropriate): *
Required
2. Kindly indicate the service you sought and the department where applicable *
Service and Department
3. How would you rate our staff in terms of the way they provided the services with regard to: *
1 point
Poor
Fair
Good
Very Good
Excellent
Understanding your service requirements
Helpfulness
Keenness on details
Professionalism
Honesty
Accuracy in provision of information
Time taken to give service
Courtesy
Satisfaction with information provided
4. Considering your experience with Umma, how would you rate your overall satisfaction? *
1 point
Required
5. Please make suggestions on how we can improve your experience with Umma *
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