Health and Well-Being in Hospitality Survey - Food and Beverage Sector

Employee well-being has taken on added urgency in recent years with the growing awareness of the physical, mental and emotional challenges faced by frontline hospitality workers. The pandemic increased the level of job stress experienced by hospitality workers, causing many to leave the industry or choose other career paths in pursuit of better work-life balance.  Many hospitality managers are prioritizing employee health and well-being in the hopes of attracting and retaining the talent needed to propel the industry forward.

Kendall College is conducting research on how hospitality managers are addressing employee health and well-being in the workplace and the impact of these efforts on employee recruitment and retention with the goal of informing the industry of emerging best practices and related workforce development trends. 

Please take a few minutes to complete the survey below. It should take approximately 10 - 15 minutes to complete.  Your responses will be kept strictly confidential. If you would like to be part of a follow up case study, please indicate by providing your contact information at the end of the survey.

Please direct any questions to dpopely@nl.edu. 

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What is the name of your restaurant or beverage business(es)?  
What is the location(s) of your food service/beverage business(es)? Check all that apply
What is your current position? (check all that apply) 
Are you?
Clear selection
What is your age range?
Clear selection
How long have you worked in the restaurant or beverage industry?
Clear selection
How long have you worked at your current restaurant or beverage business?
Clear selection
What type of restaurant or beverage business do you work at?
Clear selection
What is your business's ownership model?
Clear selection
What is your business's annual revenue range?
Clear selection
How many seats (per unit) does your food/beverage business have? (Give an average if you have more than one site) 
Clear selection
How many sites or locations does your business have (please write out the number below)
How many years has your business been operating?
Clear selection
What has been your business's turnover rate over the last 12 months? 
Clear selection
Has turnover increased or decreased as compared to pre-Covid levels? 
Clear selection
In your view, what are the top 3 drivers of turnover at your business currently? (check no more than 3, including any others you might have listed) 
Please elaborate on the top 3 drivers of turnover at your business, in particular any "other" items not list above. 
What are the top 3 most difficult positions to fill at your business currently, and why? 
Please elaborate on the top 3 most difficult-to-fill positions at your business.  Explain why you think these positions are so hard to fill. 
From the candidate's point of view, please rate the importance of the following factors in the hiring process for your business.  
Very Unimportant
Somewhat unimportant
Neither important nor unimportant
Moderately Important
Very important
Total Compensation
Health Benefits
Flexible scheduling
Meaningful work
Reliable/supportive people at work
Support for health and well-being
Safe work environment
Caring and inspiring leaders
Inclusive community
Commitment to social justice
Sustainable work expectations
Opportunities for career development/advancement
Clear selection
What kind of employee wellness program(s), if any, does your business offer? 
Clear selection
What does your employee wellness program(s) cover? (check all that apply).  If you have none, please skip this question.  
What is/are the goal(s) of your employee wellness program? (check all that apply)
Who at your business oversees wellness initiatives? (check all that apply) If you don't have any wellness initiatives, skip this question. 
Approximately what percentage of employees take advantage of employee wellness offerings at your restaurant? (Skip if there are no wellness offerings at your business) 
Clear selection
Please rate the importance of employee health and wellness at your business since the pandemic. 
Much less important
Less important
Equally important
More important
Much more important
Employee Health and Wellness - to the organization
Employee Health and Wellness - to employees
Clear selection
Have you modified the work environment to enhance employee well-being? If so, please describe why and the steps you have taken to create a "culture of wellness" at your business.  
What other strategies related to working conditions are you using to attract and retain employees or meet other goals?
How are you measuring or planning to measure the effectiveness of these strategies (e.g. cost control, reduced turnover, enhanced recruitment improve job performance, etc.)?   
Please feel free to share any other comments you may have about the topic of employee well-being in hospitality.
We will be setting up 30-minute follow up interviews to develop more in-depth case studies. If you would be willing to participate in a follow up interview, please provide contact information (name, email and phone) below.  
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