Client Survey
At Phoenix we value feedback as an essential tool to help us grow and improve as a company. If you would like a paper copy of this form please email Zoe.aldridge@phoenixsw.co.uk, Phone 01761 414558 or talk with one of our carers
Our staff will be more than happy to assist you to fill this form out if required.
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There are enough staff to make sure I receive a reliable service that is not rushed and staff have the right mix of skills to make sure I am kept safe.
Strongly disagree
Strongly agree
Clear selection
Staff give me my medicine according to the care plan and it is stored correctly and safely
Strongly Disagree
Strongly Agree
Clear selection
I am involved in reviewing my medicines and supported to be as independent as possible
Strongly Disagree
Strongly Agree
Clear selection
Staff have helped me know how to stay safe and how to raise any concerns
Strongly Disagree
Strongly Agree
Clear selection
I feel safe and protected by staff, but also have as much freedom as possible to do the things I want to do
Strongly Disagree
Strongly Agree
Clear selection
Staff protect my dignity and human rights and respect me as an individual
Strongly Disagree
Strongly Agree
Clear selection
I feel protected from abuse and harm
Strongly Disagree
Strongly Agree
Clear selection
If the person caring for me needs to change at short notice, I am told so that I know who to expect
Strongly Disagree
Strongly Agree
Clear selection
Staff deal with incidents and accidents quickly and openly
Strongly Disagree
Strongly Agree
Clear selection
I am introduced to any staff who are going to provide my care
Strongly Disagree
Strongly Agree
Clear selection
I am always asked to give my consent (permission) to my care, treatment and support in a way I understand
Strongly Disagree
Strongly Agree
Clear selection
When needed, my family and friends are also involved in decisions about my care
Strongly Disagree
Strongly Agree
Clear selection
Staff know about my health needs and personal preferences. They regularly involve me in decisions about my care and treatment and give me as much choice and control as possible.
Strongly Disagree
Strongly Agree
Clear selection
Staff make sure I get the right food and drink I need and that I have enough of it
Strongly Disagree
Strongly Agree
Clear selection
I am regularly asked for my views about the service I receive
Strongly Disagree
Strongly Agree
Clear selection
Staff know about my background, likes, needs and goals
Strongly Disagree
Strongly Agree
Clear selection
I am encouraged to express my views and I feel listened to
Strongly Disagree
Strongly Agree
Clear selection
Staff communicate with me in the way I need them to
Strongly Disagree
Strongly Agree
Clear selection
I have access to advocates ( people who can speak on my behalf)
Strongly Disagree
Strongly Agree
Clear selection
Staff treat me with dignity and respect. They have time to develop trusting relationships with me and are concerned for my wellbeing
Strongly Disagree
Strongly Agree
Clear selection
My care, treatment and support are set out in writing and this tells staff what is needed to support me best
Strongly Disagree
Strongly Agree
Clear selection
I am fully involved in decisions about my current and future care
Strongly Disagree
Strongly Agree
Clear selection
I can choose who supports me and this includes being able to choose the gender of the person supporting me
Strongly Disagree
Strongly Agree
Clear selection
My care plan is changed as my needs change, and those who need to know, such as other services, are kept up to date
Strongly Disagree
Strongly Agree
Clear selection
My care plan includes information about my whole life, including my goals, abilities and how I want to manage my health
Strongly Disagree
Strongly Agree
Clear selection
If I have an appointment, staff help me plan this to make sure it goes as smoothly as possible
Strongly Disagree
Strongly Agree
Clear selection
If I have any concerns and complaints, staff always take them seriously, investigate them thoroughly and respond to them in good time
Strongly Disagree
Strongly Agree
Clear selection
Staff know what is expected of them and are happy in their work
Strongly Disagree
Strongly Agree
Clear selection
Staff and managers work effectively with others who may be involved in caring for me
Strongly Disagree
Strongly Agree
Clear selection
The managers know what they need to do and are always honest, including when things go wrong
Strongly Disagree
Strongly Agree
Clear selection
I am asked for my views on the wider service and I feel included in how things will be different
Strongly Disagree
Strongly Agree
Clear selection
If you wish, you do not have to declare your identity on this survey and you may return it anonymously
Comments and further feedback
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