NILAI UNIVERSITY LIBRARY SATISFACTION SURVEY 2023
This survey will help our librarian and staff understand your interactions with the Library and the quality of services provided. Your cooperation in completing this survey will help us provide the best service to you. This survey is anonymous, so please express your honest opinion. The survey will be conducted from October until December 2023. Thanks for participating.
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What is your current situation in life?

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How often do you visit the library?

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How often do you use the library website?

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What was the reason for your visit to the library? (select all that apply)

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Required

How satisfied are you with the opening hours of the library?

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Very Dissatisfied
Very Satisfied

Please indicate your level of satisfaction concerning the FACILITIES by completing the following statements:

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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Computers and electronic equipment are accessible in the library
The library's collection meets my research needs
Library space is adequate
Opening hours are adequate

Please indicate your level of satisfaction concerning CUSTOMER SERVICE by completing the following statements:

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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Library staff are friendly
Library staff are interested in me and my needs
Library staff are helpful
Library staff are knowledgeable

Please indicate your level of satisfaction concerning the RESOURCES by completing the following statements:

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Strongly Agree
Agree
Neutral
Disagree
Strongly Disagree
Resources are current and relevant
Resources are easy to find
Borrowing resources policies and procedures are clearly stated

How satisfied are you with the location and availability of the library?

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Are you able to access the library website, browser services, check return dates and index the items you are looking for?
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If you have anything you would like to add or which you feel may improve the services we offer, please write a comment or suggestion below:

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