VIRTUAL COUNTER SERVICE SATISFACTION SURVEY
Assalamualaikum & Greetings from Bursary, Universiti Malaya.

In order to improve our customer service performance, we would like you to share your experience in dealing with our virtual counter services. The following survey will require approximately 2 to 5 minutes to be completed. Participation is strictly voluntary and you may refuse to participate at any time. Completion and submission of the survey will indicate your willingness to participate in this study.

Information obtained through this survey is important for us to improve our services. Kindly be informed that some of your demographic data will be collected as well. All the data collected will be coded and remain confidential.

Thank you

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Email *
GENDER *
AGE *
NATIONALITY *
CURRENT LEVEL OF STUDY IN UM *
FACULTY (if applicable) *
Purpose of your visit *
Required
Please indicate the name of the Staff that you dealt with. *
RATE OUR COUNTER SERVICES
Your experience with Bursar Office Virtual Counter
Rate our staff performance *
POOR
AVERAGE
GOOD
EXCELLENT
Staff is available in a timely manner.
Staff greeted you and offered to help you.
Staff is friendly and cheerful throughout the process
Staff answered your questions and inquiry.
Staff's Language Proficiency
Did the staff manage to resolve the issue? *
Do you think that the virtual counter is helpful? *
Please state the reason if the answer is NO for the above question.
Any comments, suggestions, thoughts or feedbacks?
Submit
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