Dear patient!

We ask you to answer the questions about your last outpatient appointment. The survey will be conducted among all patients who attended an appointment in April, and the results of the survey will be used to better organize outpatient appointments at the medical facility. Answering is anonymous and voluntary.

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Which specialist did you visit? Please specify 
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1.  Whose reception did you go to?
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To what extent you agree with the following statements:
2. booking an appointment with the necessary specialist was easy for you
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3.  the waiting time from booking to reception met your needs
Clear selection
4.  customer service was friendly when you were booking the appointment
Clear selection
5. locating the reception office was easy
Clear selection
6.  waiting for the appointment was comfortable
Clear selection
7.  the appointment started on time 
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8.  the appointment had enough privacy
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9.  the attitude at the appointment was respectful
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10.  the healthcare worker devoted enough time to you 
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11.  explanations about the necessary analyses and studies were understandable (answer only if they were done)
Clear selection
12.  information about the use of medicines was understandable (answer if medicines were prescribed)
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13.   You were sufficiently explained how to deal with your health concerns in the future
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14.  You were heard and your opinion was taken into account when planning future activities
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15. Please rate to what extent the last reception met your expectations

Please give your rating on a scale from zero to ten, where 0 means  „Did not meet my expectations at all“ and 10 means „ Fully met my expectations “

Did not meet my expectations at all
Fully met my expectations
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Your suggestions for better organisation of the reception

Please enter your general personal data (child's data when visiting with a child):

16.  Your age (years)
17.  Gender
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Thank you for your answers!

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