COVID-19 UI System Performance Feedback Form

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The Senate Committee on Post Audit and Oversight has created this form to gather feedback from members of the public, businesses and other organizations related to the performance of the Unemployment Insurance system, including the Pandemic Unemployment Assistance program, during the COVID-19 pandemic.

NOTE: This form is not intended to address outstanding issues with particular claims. If you require assistance with your claim, please contact your legislators directly. Contact information for your legislators can be found here: https://malegislature.gov/Search/FindMyLegislator

Name

Respondent Type

Individual

Business Entity

Other Organization

Clear selection

Which benefits did you receive?

Unemployment Insurance

Pandemic Unemployment Assistance

Which field did/do you work in?

Education

Medical

Construction

Food

Gig worker or self employed

Other

Clear selection

Overall experience with the UI system’s information technology resources

For example, websites, telephone lines, etc.

Very Dissatisfied

Very Satisfied

Clear selection

Are there any concerns you would like to bring to our attention regarding the UI system’s information technology resources? Please be as specific as possible.

Overall experience related to mailings from the UI system

For example, consistency and timeliness of mailings, clarity and level of detail in the mailings, etc.

Very Dissatisfied

Very Satisfied

Clear selection

Are there any concerns you would like to bring to our attention regarding the mailings from the UI system? Please be as specific as possible.

Overall experience related to transactions with the UI system

For example, timeliness of approvals or payments, employer account sweeps, etc.

Very Dissatisfied

Very Satisfied

Clear selection

Are there any concerns you would like to bring to our attention regarding transactions with the UI system?

Are there any concerns you would like to bring to our attention regarding the UI system's anti-fraud measures?

Are there any other matters related to the performance of the UI system during the COVID-19 pandemic that you would like to bring to our attention?

Submit

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