Do you have an office-specific casework manual?
Do you maintain metrics on the impact of your office's casework, such as amount of dollars retrieved for constituents?
Do you track anecdotes of positive casework outcomes?
Do you use town halls and/or telephone town halls, and social media to promote your office’s abilities to assist with constituents?
Do you have a threshold of no longer than a two-week response rate to inquiries/mail/email from constituents?