Digital exclusion
Now that the world is changing and more things are going online, we want to know how this might affect people accessing services going forwards.

We want to be able to explore this area and raise issues which people are facing so that people can make more reasonable adjustments and people don't get lost along the way.

We want to hear about your experiences and the experiences of other people you might know who can't get online, why they can't get online and what we might be able to do to address this area.

The responses to this survey are anonymous and will be shared with the MHELO network, external providers and Gloucester County Council.
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Have you accessed services online in the last year? This could be via webpage, webform, online meeting or anything outside of in person appointment or a phone call.
Clear selection
If you have accessed services online, tell us about your experience.
Is you haven't accessed services online, why?
Do you know of other people who haven't been able to access services online?
Clear selection
If they haven't been able to access services online, why?
How have accessing service online been good?
How have accessing service online been bad?
What are the barriers to accessing services online?
What are your main concerns around having to access support online going forward?
What is the biggest impact for you about having to access services online?
Are you concerned about how the data you give people online is used?
Clear selection
If you are concerned about how the data you give people online is used, what are you concerned about?
Is there anything else you would like to tell us about accessing services online?
Who needs to know about your experience of accessing services online?
Clear selection
Is there anyone else who needs to know about your experiences of accessing services online?
Where do you live?
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