Why Does CX Continue to Fail?
Please tell us what roadblocks you are facing when realizing your CX program goals and visions.
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Which of these three do you feel is the most frequent cause for CX failure? *
Please elaborate on your answer to the previous question.
Which of the three do you feel has changed the most in the past 5 years? *
Please elaborate on your answer to the previous question.
If you could change or focus solely on just one thing in CX, what would it be? *
Is there anything else you'd like us to consider?
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