Workflow Based Custom Ticket Status Research
As we build on CTS, there are many scenarios in which customers need statuses assigned to a specific group, organizations, ticket forms or specific brands.  We would like to know how this would impact your Ticketing workflow.

We are also using this form to collect interest in Custom Ticket Statuses and potentially participate in further research.

This form should take approximately 5 minutes to complete.
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Do you have a requirement to assign custom statuses to a specific agent group, organization or brand? Can you please share a few examples?
Do you need to have custom statuses unique to certain or each ticket form? Can you please share an example?
Do you use contextual workspaces today? if Yes, how would CTS help you configure your workspace?
Similar to fields on a ticket form, would you expect agents to see all or specific ticket statuses while searching for tickets and setting up views or macros?
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Are there any other enhancements that you would like to see in custom ticket statuses?
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