Hotel Hospitality

This short survey will help us understand your communication preferences, identify pain points, and ensure that our new guest messaging system provides a seamless, efficient experience. Whether you’re a hotel guest or staff member, your input is valuable in shaping the future of hotel communication!

Time to Complete: 3-5 minutes

Thank you for your time! 

Sign in to Google to save your progress. Learn more
How do you usually communicate with hotel staff during your stay? (Select all that apply) *
Required
How satisfied are you with the current communication options provided by hotels? (Scale: 1-5, Very Unsatisfied to Very Satisfied) *
Very Unsatisfied
Very Satisfied
  Which communication channel would you prefer when contacting hotel staff? (Select one) *

Have you ever faced difficulties in getting a timely response from hotel staff? (Yes/No)

 *
If yes, what was the issue?   
Do you usually fill out hotel feedback surveys after your stay?  *
If no, why not?   
Would you be more likely to share feedback if you could communicate with the hotel in real time?  *

What type of feedback would you be most likely to share in real time? (Select all that apply)

 *
Required

If you messaged the hotel and the response took more than 5 minutes, how likely are you to escalate the issue?  (Scale: 1-5, Not Likely to Very Likely)

*
Not Likely to
Very Likely
Submit
Clear form
Never submit passwords through Google Forms.
This form was created inside of Pivvt.

Does this form look suspicious? Report

Google Forms