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2020 Support Driven Salary Survey
We do this Salary Survey to give members of the Support Driven community data and numbers they can use when it comes time to negotiate a starting salary or a raise. The survey is designed to be completed in ~5 minutes and your participation could help people get a fair salary.
You can view the results here -
https://docs.google.com/spreadsheets/d/19vIHMZ5GR_xcPpGaefyw2PJlzv9kFrgTHzmXm20jvHM/edit?usp=sharing
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* Indicates required question
Which option best describes your role at your company?
*
Agent — I work directly with customers on the frontlines
Lead — I lead a support team and contribute to frontline work
Specialist - I primarily focus on areas and responsibilities separate from the frontlines
Manager — I manage a support team and/or operations
Director — I manage managers of a support team
Executive — I manage one or more departments, including support
How long have you been in your current role?
*
Fewer than 6 months
7 months to 1 year
1 to 2 years
3 to 5 years
6 to 9 years
10+ years
What is your employment type?
*
Full-time employment
Part-time employment
Contracted or temporary employment
Other:
Are you hourly or salaried?
Salaried (Exempt - no overtime)
Salaried (Non-Exempt - overtime)
Hourly
Clear selection
How many years of experience do you have working in customer support?
Fewer than 6 months
7 months to 1 year
1 to 2 years
3 to 5 years
6 to 9 years
10+ years
Clear selection
What's your annual salary (in US dollars)?
*
What are you paid before taxes, excluding benefits
Less than $40,000
$40,001 - $50,000
$50,001 - $60,000
$60,001 - $80,000
$80,001 - $100,000
$100,001 - $130,000
More than $130,000
If you had the same role last year, what was your salary then (in US dollars)?
What were you paid before taxes, excluding benefits
Less than $40,000
$40,001 - $50,000
$50,001 - $60,000
$60,001 - $80,000
$80,001 - $100,000
$100,001 - $130,000
More than $130,000
Clear selection
Did you ask for a raise last year?
Yes and I received a raise
Yes and I did not receive a raise
Yes and I did not receive a raise but I received another form of compensation
No I did not ask for a raise
Clear selection
What other types of compensation do you receive if any?
Select all that apply.
Commission
Overtime pay (salaried or hourly)
Stock options
Restricted Stock Units (RSUs)
Profit sharing
Annual bonus based on company performance
Annual bonus based on individual performance
Spot bonuses (from peers or managers)
401k matching
Other:
What types of benefits do you receive?
Select all that apply.
Medical (Fully or partially covered)
Dental (Fully or partially covered)
Vision (Fully or partially covered)
Employee perks
Unlimited time off
Paid-time-off (PTO)
Volunteer-time-off (VTO)
Sick pay
Holiday time off or pay
Home office budget
Professional development budget
Wellness budget
Paid parental leave
Flexible work from home policy
401k, no matching
Transportation stipend or commuter benefits
FSA or HSA
Sabbatical or equivalent
Pension plan
Student loan reimbursement or tuition reimbursement
Childcare
Travel, meal, or housing allowances
I don't receive or am not eligible for benefits
Other:
Since last year, have you:
Changed roles internally
Received a promotion
Changed jobs
What city do you currently reside in?
Type city name like San Francisco, Berlin, etc.
Your answer
What region do you currently reside in?
Europe
North America
Asia
South America
Middle East
Africa
Australia/Oceania
Other:
Clear selection
What gender do you identify as?
Male
Female
Non-binary/third gender
I prefer not to say
Other:
Clear selection
What ethnicity do you identify as?
Asian
Black/African
Caucasian
Hispanic/Latinx
Native American
Pacific Islander
I prefer not to say
Other:
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