Customer Privacy Notice
By signing or submitting this form electronically, you are authorising Ecliptic Estate Management and its successors in title, to collect, process and store your personal information in terms of the provisions of The Protection of Personal Information Act for as long as you remain a resident / are an owner at the Estate. The collection, processing and storage of your personal information will be used for the purposes of managing the Estate.
These purposes include, but are not limited to:
1. Circulating SMS and Email notifications for matters pertaining to the Estate
2. Circulating a quarterly newsletter.
3. Sending out transgression notifications in the event of any infringement of the Conduct Rules of the Estate.
4. Contacting you for any / all matters relating to the Estate.
For a full scope of the services we provide to the Body Corporate / HOA, and the purposes that your information will be used for, please refer to our website:
www.managingestates.co.za.
Please note that we will share information if we are of the opinion it is necessary to comply with the law or to protect our interests. We will also use your personal information to comply with any legal and regulatory requirements or industry codes to which we subscribe or which apply to us, or when it is otherwise allowed by law.
Your information will not be shared with third parties, however we may disclose your personal information to the Estate service providers who are involved in the delivery of services to you, provided they are able to ensure that they comply with our privacy terms. We will ensure that anyone to whom we pass your personal information onto agrees to treat your information with the same level of protection as we are obliged to.
We provide adequate protection for the personal information we store, and have checks and balances in place to stop unauthorised access and use of personal information. We will, on an ongoing basis, continue to review our security controls and related processes to ensure that your personal information is secure.
Our security policies and procedures cover:
Physical security;
Computer and network security;
Access to personal information;
Secure communications;
Security in contracting out activities or functions; Retention and disposal of information; Acceptable usage of personal information;
Governance and regulatory issues;
Monitoring access and usage of private information; Investigating and reacting to security incidents.
You have the right to request a copy of the personal information we hold about you. To do this contact us at the numbers / addresses listed on this document and specify what information you are requesting. We will take all reasonable steps to confirm your identity before providing details of your personal information.
You have the right to ask us to update, correct or delete your personal information. You may do this by contacting us at the numbers / addresses on this document. It must be noted that should you withdraw your consent for us to store your information, we will be unable to render an effective service to you in accordance with our appointment by the Body Corporate / HOA.
We would appreciate it if you would ensure that your personal information that we store, for the purpose of fulfilling our obligations to the Estate, is current and accurate.
If you have questions about this Notice, or believe we have not adhered to it, or need further information about our privacy practices please contact us at the numbers / addresses on this document.
