Hi! Thank you for supporting our project. If you're here today, it means you might be facing the issue of lost mail and we're very sorry to hear that.
Generally, cards will be sent out by our team in biweekly batches. Upon your order confirmation, do expect a 2-3 weeks lead time before your recipients receive your orders.
However, if you've placed an order for a Hey, You Got Mail! card and you/your recipient have not received it after 3 weeks from order confirmation, do complete this form to file a report with us. We will contact you separately to resolve the issue.
Yours sincerely,
Hey, You Got Mail! Team