What is your highest level of education?
Describe a time when you developed or implemented a tool that improved the efficiency of a team. What was the tool, and what impact did it have?
How do you prioritize and manage multiple feature requests and bug reports coming from different sources, such as Support and Customer Success teams?
Explain a situation where you acted as an escalation point for a complex technical issue. How did you resolve it, and what was the outcome?
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