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Governância de TI - Lista 07
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01 – Segundo a I.T.I.L. o que são problemas?
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02 – O que é uma requisição de serviço ?
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03 – Defina Usuário e cliente:
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04 – Defina o que um provedor de serviços:
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05 – Defina o que é central de serviços:
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