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SORC Balloon Order Satisfaction
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* Indicates required question
How many times have you ordered balloons from SORC?
*
This was the first time that I ordered balloons from SORC.
I have personally ordered balloons from SORC at least twice.
My department orders balloons from SORC several times a year.
On a scale of 1-5, how would you rate the quality (accuracy, timeliness) of communication from the Student Coordinator after you submitted your request?
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Awful
1
2
3
4
5
Excellent
On a scale of 1-5, how would you rate the quality of communication from production staff on the day of your delivery? If not applicable, choose 3.
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Awful
1
2
3
4
5
Excellent
Did we deliver your balloons on time?
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Yes
No
I picked up my balloons
Did we deliver balloons to the correct location?
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Yes
No
I picked up my balloons.
Were you satisfied with the height of your balloons?
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Yes
No
Were you satisfied with the color of your balloons?
*
Yes
No
Were you satisfied with the general presentation of your balloons?
*
Yes
No
For Hi-float orders only: did your balloons last at least 48 hours?
Yes
No
I did not request Hi-float
Clear selection
Were you satisfied with the price of your order?
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Yes
No
Would you say that SORC prices are comparable to outside vendors?
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Yes
No, SORC is cheaper
No, SORC is more expensive
We haven't considered outside vendors
What made you choose SORC over an outside vendor? Please choose all that apply.
*
Convenience of using shortcode
Convenience of ordering online
Keeping the dollars at the University
Availability of University of Michigan logo balloons
I like that SORC/CCI empowers student employees and develops employment skills
My department has always ordered from SORC; I didn't consider an outside vendor
Other:
Required
Would you recommend the SORC balloon service to a colleague?
*
Yes, with gusto!
I guess....if someone asked.
Probably not.
What is your favorite thing about the SORC balloon delivery service?
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Your answer
What would you change about the SORC balloon delivery service if you could? What can we do better?
*
Your answer
You may remain anonymous. However, if you were dissatisfied and would like us to respond, please provide your email address.
Your answer
Thank you for your time! Please click "Submit" below to complete this survey.
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