Abuse control survey

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To discourage and reduce abuse on our platform, GitLab currently requires new free users to provide a valid credit or debit card number in order to use shared runners on GitLab.com. A user will be able to run pipelines without providing a credit or debit card if they use their own runner and disable shared runners.

When you provide the card, it will not be charged but instead will be verified with a one-dollar authorization transaction. No charge will be made and no money will transfer.

A credit or debit card is one of many controls we have put in place to reduce abuse of our platform.

This control is reasonably effective in combating abuse which allows us to continue supporting free tiers of our hosted service.

However, some users do not have or aren't comfortable giving us a credit or debit card to verify their free account.

We are considering other controls that would dissuade abuse but give users more options for validating their free account.

Which of these would you prefer? (choose one or more)

Verify free account via video facial recogition (where we collect the biometrics of your face but not the video itself)

Verify free account via Paypal account validation

Verify free account via SMS text (allowing each phone number to only be used for only one account)

Enable users on free plans to use shared runners on projects for which extra minutes have been purchased

Are there any other options that you would like us to consider? If so, please detail how it would not only make it acceptable to you, but also any thoughts you have on how it would resist abuse.

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