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Dress & Dwell In-Store Secret Shopper
Thank you for participating in our store secret shopper program. Please fill out the information below based on your experience.
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Secret shopper name:
*
Your answer
Secret Shopper email address:
*
Your answer
Secret Shopper Date:
*
MM
/
DD
/
YYYY
Associates Secret Shopped Names: (Please specify if you worked with more than one associate.)
*
Your answer
How many people were on the sales floor?
Your answer
Was the store busy?
Yes
No
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Did the associate greet you quickly upon entering?
Yes
No
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Did the associate walk over and engage with you? Did they ask what you were shopping for?
Yes
No
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Did the associate help with your shopping experience? (Ask if you were finding everything ok? Offer to help you find specific options?)
Your answer
Did the associate offer you a fitting room while you were continuing to look? (Did they check back in with you in your fitting room? Did they offer to get you other sizes or styles?)
Your answer
How was your checkout experience? ( Did the associate engage with you? Were they friendly? Did they offer to gift wrap anything for you?)
Your answer
If you tried on shoes, did the associate offer you a seat and open the box for you?
Your answer
Was the overall appearance of the store clean and orderly?
Yes
No
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How was your overall shopping experience? (Was the staff friendly and helpful? Did you have a fun shopping experience?)
Your answer
Would you recommend our store to your friends?
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No
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