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2019-20 Blake Elementary STC Technology Service Request
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* Indicates required question
Name
*
Your answer
Room #
*
Your answer
Type of Equipment
*
Laptop
Desktop
Monitor
Keyboard
Mouse
Smartboard
Document Camera
Software
Printer
iPad
Clear Touch Panel
Projector
Other:
Required
If problem is projector, please choose model:
Epson S4 (silver)
Epson S5 (white)
Other:
If printer is needing ink, please provide model #
HP 1606 (78A)
HP 400 (80A)
HP 402 (26A)
Other:
Clear selection
Describe the issue
*
Your answer
Asset Tag
*
This is the red/white sticker, generally located on the bottom of a laptop, side of a desktop or on the piece of equipment.
Your answer
Serial # (If computer)
*
This is on the bottom of the laptop, or on the top or side of a desktop
Your answer
Basic Troubleshooting for Computer Issues
*
Check to see if the electrical cord is tightly inserted into the wall and device.
Shut down the computer and turned it back on. Not a restart. A shut down.
Checked to make sure the Ethernet cable is tightly inserted into the wall port and device, if it is using an Ethernet cable. The lights on the Ethernet port on the device are flashing.
Check to make sure that the wireless is turned on and that the wireless light is blue (laptops).
Shake the ink cartridge and put back in for additional printing before replacing with a new cartridge.
Other:
Required
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